Quality Policy
At Arab Drug Store, we are dedicated to achieving customer satisfaction by delivering high-quality storage and distribution services for safe and effective pharmaceutical products. Sourced from reputable suppliers, our products meet the needs of customers and healthcare providers throughout Jordan.
Departments
Marketing
Our Marketing Department operates across both digital and traditional channels to strengthen
brand visibility and ensure accurate, compliant product communication. Guided by market
research and data-driven insights, the team delivers strategic campaigns, medical
communication, and promotional activities that support both brand growth and customer
engagement.
Business Development
The Business Development team works closely with all departments to identify opportunities,
address organisational needs, and expand ADS’s portfolio with new technologies, healthcare
products, and value-adding services. Through continuous market evaluation and strong
partnerships, the team drives sustainable growth and innovation.
Sales
ADS manages a diverse and growing product portfolio through specialised sales teams covering
all regions of Jordan. These teams provide full market reach across pharmacies, hospitals,
clinics, and healthcare institutions, while also advancing e-commerce and digital sales
capabilities to meet evolving customer expectations.
Regulatory Affairs
Our Regulatory Affairs and Intelligence Department manages all product registration activities
and related processes with the Jordan Food and Drug Administration (JFDA). The team ensures
compliance with local regulations and supports partners throughout the registration lifecycle,
from dossier preparation to post-approval maintenance.
Supply Chain
Our Supply Chain function—covering logistics, procurement, and warehousing—operates a
GSDP-certified system that ensures product integrity from purchase through to delivery. With
efficient planning and strict compliance oversight, the team guarantees timely, secure, and
transparent supply of healthcare products across the Kingdom.
Quality Assurance & Pharmacovigilance
The Quality Assurance Department maintains a robust quality management system aligned with
international standards. Our Pharmacovigilance team manages all safety-related information,
handling customer complaints and adverse event reports in coordination with the JFDA.
Together, they safeguard product quality, patient safety, and regulatory compliance.
Finance
ADS’s Finance Department provides a strong and flexible financial foundation that supports
operational continuity, strategic decision-making, and long-term growth. Through sound
planning, effective controls, and responsible financial management, the team ensures reliability
for partners, suppliers, and customers alike.
Compliance
Shocair Group upholds a comprehensive Compliance Programme built on strong governance,
clear policies, continuous staff training, and a zero-tolerance approach to misconduct. Our
framework aligns with international standards and ensures transparency, accountability, and
ethical practice across all operations.
Storage and Warehousing
ADS operates GDP-compliant warehouses with temperature-controlled and continuously
monitored storage environments, including both ambient and refrigerated zones. Our distribution
systems ensure the safe handling and transport of products, maintaining their integrity
throughout the entire supply chain.
Software and Digital Solutions
Shocair Group leverages Microsoft Dynamics 365 ERP and CRM platforms to streamline
processes, enhance visibility, and improve customer engagement. Our digital solutions support
efficient operations, informed decision-making, and scalable transformation across the business.
Access and Key Account Management
We provide tailored Market Access and Key Account Management services to support the
successful introduction and long-term positioning of healthcare products. Our team navigates
regulatory, pricing, and reimbursement frameworks while building strong partnerships with
ministries, procurement bodies, hospitals, and insurers to deliver value-driven market outcomes.